外国人来酒店预定,英语不好怎么办?这几个救急的句子送给你
假设你在一家酒店做前台,有一外国小哥来咨询,难道就此放弃?让他离店而去?答案是不能!进了我家的酒店,怎么可以再去别人家的酒店住!!!
前台服务
首先,为自已接下来的对话起一个好的开头,那就是自我介绍(欢迎语)
Hello, Welcome to the XXX hotel. What can I do for you? (有什么可以帮你的吗?)
一、问候
1) 你好!(初次见面时)
How do you do?
-How do you do?
2)一路平安!/祝你一路顺风(客人离店时说)
Happy landing! / Have a nice trip home!
一路平安
二、预订部分
1) 请问您要预定什么时间?
For which dates ? / When for?
2) 您想要什么房间(类型)
What kind of room would you like?
房间类型不会说,没关系,我教你
----single room 单人间
----double room 大床房
----twin room 双人间
----triple room 三人间
----suite 套房
----family room 家庭房
3) 您要住多久?/几个晚上?
How long will you be staying? / For how many nights?
How long do you intend to stay in this hotel?
4) 请稍等一下,让我检查一下是否还有空房
Please wait a moment /Just a moment, please. I will check if there is a room available.
5) 我们可以在XXX日(11月26日)为您预定一间XX房
We can book you a XXX room for the 26th of November.
6) 对不起,先生/女士。我们那天的房间已经预定满了
I am sorry, sir/madam. We are fully booked on that date.
7) 您可不可以预定别的时间?
Is it possible for you to change your reservation date?
8) 请问您的名字?/电话号码/护照号码?
May I have your name /phone number/ passport number?
9) 您打算什么时间入住?
What time do you expect to arrival?
10) 我想确认一下您的预定
I ' d like to confirm your reservation. You have ……
11) 这是预付款收据,请收好。
This is a receipt for paying in advance. Please keep it.
12)我们期待着为您服务
We look forward to serving you.
please keep your receipt